XYZ

• Providing support to customer inquiries related to OnTrack project by responding to customer calls, emails and/or chats

  Analyzing and processing customer claims

  Ensuring that process workflow is effective and client expectations related to meeting SLA/KPIs are always met

  Helping to navigate customers through the portal to enable relevant data submission

  Mnaging all necessary documents and information received from clients

  Coordinatng cooperation with inspection centers and/or various SGS departments (if required)

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  Proficiency in Bulgarian at a minimum B2 level

  Proficiency in English at a minimum B2 level

  Good knowledge of the Microsoft 365 environment and being comfortable in usage of technology tools

  Ability to multitask and maintain a high level of work organization

  Developed interpersonal skills and customer-oriented attitude

  Analytial skills and an eye for detail and fast learning skills

Optional

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  Proficiency in additional languages, like Bulgarian, Greek, Romanian, Portuguese, French, Spanish, or Czech

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  Variety of development opportunities in an international working environment in the rapidly growing company from the SSC sector

  Contract of employment with regular business hours Mon-Fri (08:00/09:00 am - 04:00/05:00 pm; start of employment from January 2024)

  Depending on the needs and preferences of the candidate: 100% remote work ; work in a hybrid system with office work only 2 times a month, to foster team integration and collaboration; or on-site office work

  Full initial training and constant support from the most experienced workers on every step of your individual career path

  Semi-annual performance-based bonuses

  Package of additional benefits: co-financing of the MultiSport card, Medicover private medical care, group insurance, access to My Benefit cafeteria platform, co-financing of foreign language courses, funding for training and courses, various charity initiatives, Employee Referral Program, Employee Initiatives Program