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HR Contact Center Agent (with German)

Responsibilities

Responds to routine inquiries from executives, managers and employees relating to general HR policies, practices, processes and systems.
Processes basic HR and benefits transactions and supports the auditing of information.
Initial point of contact for employees with routine HR related inquiries or HR systems and process support
Adheres to established processes, procedures, and systems to resolve employee inquiries.
Provides superior customer service to all employees by promptly responding to employee inquiries in a tactful and discrete way while handling confidential information
Achieves performance measures and adheres to established customer service standards.
Escalates non-routine matters to appropriate individuals or groups.
Maintains records relating to employee inquiries via a case management tool.
Participates in information sharing with other service center representatives; identifies trends and passes recommendations for improvement to the HR Operations representatives (Tier II administration team).
Supports HR team by providing clerical and administrative support.
Assist with various projects as assigned by direct supervisor.

Ability to follow strict policy guidelines and recognize situations requiring call escalation
Strong problem solving, analytical and critical thinking skills.
Excellent written and oral communication skills.
Ability to work in a collaborative but fast-paced team environment.
Proficiency in Microsoft Office Suite.
Workday System knowledge would be an asset
Fluency in English and German language in the business environment

Private medical care in LuxMed,
PZU life Insurance,
Unlimited international travel Insurance,
Benefits System platform (multisport card, cinema tickets, online shopping etc.)
Language courses reimbursement,
Work abroad possibility (up to 30 days / year)
Recommendation programme
Life milestone bonus
Holiday allowance
Childcare refund
Occasional gifts